Selected work

Systems we built. Still running.

A short selection. Each case study is a single, honest read on what we built, what worked, what did not, and what the system is doing in production today.

Construction · $200M portfolio
22h / week returned

A support copilot built on a fragmented knowledge base.

Six SharePoint sites, three legacy wikis, and a Slack archive, unified into a retrieval system the helpdesk actually uses.

3 months · retainedREAD →
 B2B Services · 140 seats
−47% tier-1 tickets

An agent that reads the CRM before answering.

Identity-aware support automation, evals running nightly, monthly business review on deflection and CSAT.

4 months · retainedREAD →
 Logistics · multi-warehouse
11.4h closed faster

The reconciliation that used to take a Friday.

Automated cross-warehouse inventory reconciliation across two ERPs, with an exception queue for an operator to clear.

6 weeks · projectREAD →
 Professional services · 38 partners
3.1× proposal velocity

A drafting copilot for partners who do not type.

A voice-to-proposal pipeline grounded in the firm prior work. Partner approves, system generates, the assistant ships.

5 months · retainedREAD →
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How we measure success

Hours returned, tickets deflected, dollars saved. Single-slide monthly business review.

Hours returned per week

Time an operator team gets back as a direct, measured consequence of the system in production. Reported monthly.

Tier-1 deflection & CSAT

Deflection rate paired with CSAT vs. the human baseline. Both must be present for the number to count.

Dollar P&L impact

Closed deals, reduced cost, recovered margin. The system either pays for itself or we have a conversation.

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What would your case study look like?

30-minute strategy call. We will be honest about whether what you are trying to build is the right move, and what to do first if it is.

Book a strategy callHow we work →